THE MBM DIFFERENCE
An approach focused on excellence
Customer experience is something we greatly value.
We have therefore established guidelines and policies to guarantee an above-average quality of service. We also use the most recent technologies available on the market, putting us at the forefront of our industry.
Discover MBM’s premium service, step by step:
1 – Attentive and courteous telephone assistance
2 – Thorough assessment of the problem followed by suitable recommendations
3 – A clearly defined action plan
4 – Turnkey solutions that include:
- The guidance of an experienced project manager
- Complete management of the client’s dossier, including scheduling all necessary appointments, coordinating the extermination from beginning to end, corresponding with building occupants, handling complaints, etc.
- Detailed work orders outlining the work carried out in every area of the client’s home or place of business
5 – On-site arrival of the MBM team. Clients can expect:
- Discrete, respectful and well-identified personnel
- Clearly explained procedures, every step of the way
- Examination of the property and identification of problem areas
- The safe handling of property, assets and pets, if applicable
- Targeted solutions to eradicate pests
- Installation of a pest control network, if applicable
- Delivery of preventive advice, information packages, etc.
6 – Customer-satisfaction follow-up call one week following extermination
7 – Subsequent follow-up calls, if necessary
8 – Implementation of required corrective measures supported by digital photos, if needed
MBM Parasitic Management proudly displays its membership and compliance with the quality standards and regulatory requirements of the following organizations:
